Leveraging Technology at the Crossroads of Customer Service and Compliance Date: Thursday, April 2, 2015 Time: 2:00 pm EST REGISTER TODAY Maintaining your customer service and compliance goals often creates conflicts at higher education institutions because of the resources needed to attain success. While laws, regulations and policies may create unintended barriers to service delivery, compliance requirements cannot be ignored in the face of potential penalties to your school. Attend this web seminar to learn from higher ed finance experts including David Glezerman, assistant vice president and bursar at Temple University, about how your institution can foster a quality service environment while also maintaining a compliant operation. Topics will include: What laws and regulations are impacting your delivery of quality customer service? How do you build business processes to assure compliance with quality service? How can technology be leveraged to help schools achieve these goals? Speakers: David Glezerman, Assistant Vice President & Bursar, Temple University Gretchen Bonfardine, Customer Relationship Manager, Nelnet Business Solutions Peter Sanderson, Senior Vice President, Nelnet Business Solutions Sponsored by Who will benefit: College and university leaders interested in campus finance, customer service and compliance. Anyone may attend. Continuing Education Certification: All attendees of this live web seminar will receive confirmation of their participation, which may be used for purposes of CEU certification where applicable. This e-mail was sent to: [EMAIL]. One Click Unsubscribe | Manage My Subscriptions © University Business, 488‌ Main Ave., Norwalk, CT, 06851