Forward this Email to a colleague LAST CHANCE TO REGISTER: Reinventing the Student Services Experience Tuesday, February 12, 2013 at 2pm ET     Register     Ivy Tech Community College (Ivy Tech) has been relentless in its pursuit of reducing costs and retaining students, while focusing on the students' point of view. With nearly 200,000 students across 14 regions and 30 campuses, Ivy Tech is Indiana's largest public post-secondary institution and the nation's largest singly-accredited statewide community college system. By understanding the correlation between a student's need for a seamless customer service experience and retention, Ivy Tech is thriving while reducing costs in real dollars for their students. Attend this web seminar to hear from Jeff Fanter, V.P. of Communications and Marketing at Ivy Tech, as he shares how the institution has changed the administrative process to provide students with an immediate, personalized and connected level of service that reinvents the student experience and increases student success. Topics will include: How to design a customer service experience from the student's point of view, and key results from Ivy Tech's initiative How to streamline the administrative process for students Keys to a successful student services strategy on any campus or college system   Speakers: Jeff Fanter - V.P. of Communications and Marketing, Ivy Tech Community College. Craig Chanoff - Senior Vice President and General Manager, Blackboard Student Services   Register Who will benefit: Higher education leaders interested in improving the student experience and administrative processes. Anyone may attend. Continuing Education Certification: All attendees of this live web seminar will receive confirmation of their participation, which may be used for purposes of CEU certification where applicable. This message was mailed to [EMAIL] as a University Business online subscriber. University Business is the magazine for university presidents, business officers and top higher education executives. To make sure you get your University Business emails, add webseminars@educatorsportal.com to your address book. If you are not receiving University Business, and wish to, complete our short application and we will review your eligibility to receive a free subscription. View our Privacy Policy. Manage Your Subscriptions. To unsubscribe, please click here. Published by: University Business, 488 Main Ave., Norwalk, CT, 06851 [COPYRIGHT]