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Talisma Constituent Relationship Management (CRM) from Campus Management. It’s the industry’s most powerful solution for building lifetime relationships, from recruiting to student services, to alumni relations and advancement. And it not only works effectively with the CampusVue Student administrative system, but with many other brand-name systems as well.
Take National University System. The institution uses PeopleSoft’s student information system (SIS). But when it came time to create a student concierge system to serve applicants and students across seven campuses, the institution chose to integrate Talisma CRM with its SIS. Learn more about the institution’s: |
| Challenges
• Multiple help-desk centers were creating silos of contact information
• Difficulty managing workflow for network of global recruiters
• Manual processes were ineffective for such a large, distributed framework
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| Solutions
• Full integration of Talisma CRM across seven (7) system campuses
• Talisma Chat, Email, and Knowledgebase for enhanced communications and services
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| Results
• Effective management of 146,000 contacts and 403,975 phone calls
• Access to student concierge system from malls throughout the world
• Advocates can chat live with students and route leads to appropriate campus and advisor
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| “Talisma CRM divvies things out automatically, with leads triggering applications from Talisma into PeopleSoft. We can set caps on the number of leads that any one associate will manage and establish lower caps for newer folks, with each manager of a team able to establish their own thresholds and track communication efforts.”
Megan Hall | Senior Project Manager | National University System |
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