The University of Maryland relies on state-of-the-art technology to fulfill its mission as a leader in education, research, entrepreneurship, and innovation.
Learn how they used ServiceNow to support their mission by delivering a great IT self-service experience and responsive support for university staff and students. This resulted in:
- 75% Reduction in incident resolution times
- 25% Reduction in incident volumes
- 66% Reduction in incorrectly routed incidents
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