With multiple campuses across Calgary, Southern Alberta Institute of Technology (SAIT) has over 30,000 students enrolled at any given time. Before the COVID-19 pandemic hit, the school’s Office of the Registrar was experiencing between 100 and 150 calls per day from students and prospective students. With campuses now closed and many unknowns about the next few months, the office experienced a 47 percent increase of calls from concerned students.
Virtual call-back queues by QLess presented the perfect solution for SAIT. Within four days, staff were working remotely and the virtual system was in place. All that SAIT needed to do was to equip their employees with cell phones to manage the calls. The office has since experienced a higher throughput of relevant calls, but has managed to increase the number of students served in a day by 56%.
Download the full case study for more insight into how QLess’ queue management software enabled SAIT to rapidly adapt their student service operations to accommodate a remote campus.
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