Across higher ed, and at institutions of all sizes, virtual assistants provide an edge at a critical time. The University of Alabama’s Student Account Services received thousands fewer calls after implementing their virtual assistant, BAMAbot. Ozarks Technical Community College attributes a 30% reduction in calls and emails to their virtual assistant, and at Montclair State University, inbound inquiries fell by 67.5% following their launch.
Virtual assistants - also known as Artificially Intelligent (AI) chatbots - support a wide variety of offices, offering instant 24/7/365 support for students’ most common needs. They can also live on many different channels, meeting your students where they are by making information available through their preferred means of communication. However, not all chatbots are the same.
When searching for an AI chatbot that supports your needs and goals, it’s important to ask the right questions. How will students gain access to the chatbot? How will the chabot be maintained? What happens to the chatbot’s data? Download this free Chatbot Strategy Planning Guide for more information on what to consider when researching AI chatbots.
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