UNC Charlotte is North Carolina’s urban research university, serving nearly 30,000 students through eight colleges and 4,500 faculty and staff members. The chancellor had launched a two-year initiative to strengthen operations and service delivery, build a more efficient campus, and decrease the replication and duplication of services. It was poised for roll-out when the global COVID-19 pandemic hit.
From equity of access to availability of equipment, UNC Charlotte faced a host of challenges when they made the transition to remote teaching. However, the single largest challenge: how could they manage security, with people working and learning from home in never before seen numbers, without creating unnecessary hurtles to complicate the teaching and learning process?
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