How AI is changing the college experience

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Artificial Intelligence is Changing the College Experience

The Student Account Services department at the University of Alabama was inundated with calls and emails from students on a regular basis. There were so many calls that the phone system eventually failed, causing UA leaders to look for a solution.

In this blog post and podcast interview with UA’s director of student account services Kristy Pritchett, learn how the university deployed a chatbot to handle frequently asked questions, freeing staff to focus on more complex and important work.