AI chatbots are taking higher education by storm. The hype is real and for good reason: Gartner is estimating that by 2023, 60% of customer service engagements will be delivered via digital and self-serve channels, up from 23% in 2019.

Ocelot’s 10 Must-Ask Questions When Considering AI Chatbots guide is the go-to resource that provides a strong foundation and framework for anyone considering an AI chatbot deployment.

In this guide you will learn to:

• Understand the primary features of AI chatbots
• Prioritize the AI capabilities that will help you reach your goals
• Lead AI chatbot evaluations and initiatives