A Better Approach to Student Refunds

Students today want more options when it comes to their refunds, and institutions are looking for disbursement methods that limit students’ exposure to fees. In addition, the increased scrutiny and mounting regulatory pressure regarding student refunds disbursement is creating an even greater need for higher ed leaders to reexamine the refund processes at their institutions.

For years, Cornell University partnered with a third-party vendor to assist with the disbursement of student refunds, using a model that relied heavily on the issuance of debit cards to students, which has recently fallen under increased regulatory scrutiny. As a result, in January 2014 Cornell chose to take a new approach to student refunds, one that provides more effective refund options for students, improves student and family services, reduces administrative workload, and overall, creates a more progressive process that ensures compliance and reduces risk for the university.


Watch this web seminar to learn about this innovative approach to student refunds and strategies for improving the refund process at your institution.